If you would like to return a product for a full refund please Contact Us with subject “RMA Request: your_order_number.” To receive a refund, the product must have been purchased from this website (vapezalt.com) and must be in new condition (unopened, untampered, and unused). All refund/return requests must be submitted within 14 days of purchase date with a copy of your receipt. Once the RMA# is issued, customers must ship within 14 days of issue, otherwise the RMA# is voided and will not be reissued. It is up to the customer to cover the cost of shipping for returns. Refunds are subject to our approval and may be rejected if certain criteria aren’t met.